Returns & refunds

What we can’t take back

Because each banner stand, flag and sign is printed with your artwork, we can’t accept returns, exchanges or refunds for:

• a change of mind, or a different size or style after printing,
• spelling, layout or colors you approved on the proof,
• small color differences between your screen and the print.

That’s why we email you a proof before anything prints — please check it carefully.

When we make it right

If something is our fault, we fix it at no cost to you:

• the print doesn’t match the proof you approved,
• there is a defect in the print or the hardware,
• it arrived damaged in shipping,
• we sent the wrong item.

Email marketing@northwestlk.com within 7 days of delivery or pickup with your order number and a few photos. We remake it for free or refund you in full.

Changing or cancelling an order

Email or call (626) 842-7823 as soon as you can. If we haven’t started printing, we update or cancel the order and refund you in full. Once printing has started, the order can’t be cancelled.

How refunds work

Refunds go back to the card you paid with on Square’s checkout. Your bank usually shows the refund within 5–10 business days. When the problem is our mistake, the delivery charge is refunded too.

Custom projects

For signs, booths, installations and other custom work, the terms in your quote or contract apply.